Our Terms and Conditions

Q: How do I self-exclude from the platform?

Contact our 24/7 live chat or email support@rollero.com and ask to self-exclude. We will close access to your account immediately, remove you from marketing lists and refuse any new registration attempts from you during the exclusion period.

These Terms and Conditions govern your use of our platform at rollero-aud.com. We have written them in plain language so you can understand exactly what you agree to when you register, deposit and play with us. We operate under licence OGL/2023/176/0095 issued in Curaçao and have been running Rollero Casino since 2021.

Accepting These Terms

What your agreement means

By creating an account, ticking the acceptance box or simply using our platform in any way, you confirm that you have read, understood and accepted these Terms and Conditions in full. The agreement takes effect the moment your registration is completed and continues for as long as your account remains open. If you do not accept any part of these terms, you must not register or play with us.

These terms form the entire agreement between you and us regarding your use of our platform. They replace any prior arrangements, and they take precedence over any conflicting statements elsewhere on the site. We advise you to save or print a copy for your records.

1. The agreement applies from the moment of registration and remains in force until your account is closed.
2. Only persons who can form a legally binding contract may accept these terms.
3. Any use of our platform after we publish an update counts as acceptance of the updated version.
4. If any clause is held invalid, the remaining clauses continue to apply in full.

Who Can Register With Us

Age, residency and one account

You must be at least 18 years old, or the legal minimum age for online gambling in your jurisdiction if that is higher, to open an account with us. We are required to verify your age and identity, and we will suspend any account where we cannot confirm these details.

You may hold only one account in your own name. We do not permit shared accounts, accounts in another person's name, or duplicate accounts created to work around limits or restrictions. Residents of the United States, the United Kingdom, the Netherlands, Belgium, Spain, Italy, Portugal, Sweden, Greece, Romania, Lithuania, Latvia, Estonia, Russia, Belarus, Iran, North Korea and Syria may not use our platform. It is your responsibility to check whether online gambling is lawful where you live.

1. Registration requires accurate personal details: full legal name, date of birth, residential address and valid contact information.
2. You must complete our Know Your Customer (KYC) verification, including government ID, proof of address and payment method verification, before your first withdrawal.
3. We process KYC checks within 24 to 48 hours of receiving clear documents.
4. You are responsible for keeping your login credentials secret. All activity under your account is deemed to be yours.
5. Providing false information entitles us to close your account and void any winnings.

How We Handle Your Money

Payments, verification and dormancy

You may deposit and withdraw using the methods listed on our Payments page, including PayID, cards, e-wallets and cryptocurrencies such as Bitcoin, Ethereum and Tether. Minimum and maximum amounts, processing timeframes and any currency conversion details are published there and form part of these terms. Funds must come from a source you control and that belongs to you.

Before we release your first withdrawal we must complete your KYC verification. Until then, withdrawal requests remain pending. We do not charge fees on our side, though your bank, card issuer or crypto network may apply its own charges. If your account shows no login activity, no deposits and no play for twelve consecutive months, we treat it as dormant: we may apply an administrative fee after notifying you at your registered email address, and we will remind you of the balance before any deduction.

1. Deposits must be made from accounts, cards or wallets held in your own name.
2. Withdrawals are generally processed to the same method used for the deposit, where technically possible.
3. We may request updated verification documents at any time, including on large or unusual withdrawals.
4. Pending withdrawals may be cancelled by you only while they remain in a pending state.
5. We may request updated verification documents at any time, including on large or unusual withdrawals.

Bonus Rules at Rollero Casino

General conditions for all offers

Bonuses, free spins, cashback and tournament prizes are governed by these general rules together with the specific conditions published with each offer. Where a specific promotion sets its own terms, those terms apply alongside this section. The figures for each offer, including wagering requirements, maximum win caps and validity periods, are stated on the promotion page itself and are binding once you opt in.

A bonus becomes playable once we credit it to your account. While an active bonus is in play, we cap the maximum bet per spin or round, and certain games may be excluded from wagering contribution or forbidden entirely while the bonus is live. Completing the wagering requirement converts the bonus to withdrawable funds; the expiry date for each offer is fixed and stated at opt-in. Expiry means the bonus and any winnings connected to it are removed.

1. One bonus per person, household, IP address, device and payment account unless the offer states otherwise.
2. Bets above the stated maximum while a bonus is active may void the bonus and all related winnings.
3. Wagering on excluded or forbidden games does not count toward the requirement and may void the bonus.
4. Bonuses expire after the validity period stated in the specific offer terms.
5. Cashback, reload and VIP rewards follow the same rules unless a promotion page says otherwise.
6. We may decline, reclaim or void any bonus obtained through misuse as described in the next section.

Conduct We Prohibit

Fraud, abuse and unfair advantage

Our platform is for genuine entertainment. Any attempt to gain an unfair advantage or to deceive us or other players is a material breach of these terms. Where we detect prohibited conduct, we may close accounts, confiscate balances connected to the breach, cancel bonuses and report serious cases to the relevant authorities.

We use automated and manual monitoring to detect the behaviour described below. You agree that our determinations in this section are based on our reasonable review of the evidence available to us.

1. Fraud of any kind, including false registration details, forged documents and misrepresented identity.
2. Chargebacks and deposit reversals: disputing a payment after playing with the funds.
3. Multi-accounting: opening or controlling more than one account, including via family members or associates.
4. Bonus abuse: exploiting promotions through structured betting, low-risk wagering patterns or arbitrage across offers.
5. Collusion: coordinating with other players in live games, tournaments or multiplayer formats.
6. Bots, scripts, macros or any automated software that interacts with our platform.
7. Use of VPNs, proxies or other tools to mask your location and appear to play from a permitted country.
8. Exploiting software errors or glitches, including in-play faults, for financial gain.

Setting Limits and Self-Exclusion

Your tools and our obligations

Gambling should stay within your means. We give every player tools to keep control, and we encourage you to set them before problems arise. You may set daily, weekly or monthly deposit limits and loss limits, activate session reminders and reality checks, take a short time-out, or self-exclude from our platform for a defined period or permanently. Limit increases take effect only after a cooling-off period; decreases and exclusions apply immediately.

We train our support staff to notice signs of gambling harm, and we may contact you if your play patterns suggest risk. Where we reasonably believe you are at risk, we may apply protective measures to your account, including limits or temporary suspension, and we will point you to independent help. In Australia, Gambling Help Online is available around the clock on 1800 858 858, and we list further resources on our Responsible Gaming page.

1. Deposit and loss limits can be set from your account profile or by contacting support.
2. A time-out pauses your account for the period you choose, from 24 hours upwards.
3. Self-exclusion closes access to your account, and we will remove you from marketing communications for its duration.
4. During self-exclusion we will not accept new registrations from you, and attempting to circumvent it forfeits any balances created during the exclusion period.
5. Our live chat and email support operate 24/7 and can activate any of these tools for you.

Closing Accounts and Complaints

Your right to close, our complaint path

You may close your account at any time by contacting our support team at [email protected] or through live chat. We will process your request promptly and, provided your identity is verified and no investigation is open, release your remaining balance using your verified withdrawal method. We may also close an account ourselves for breach of these terms, suspicious activity or where required by law, and we will notify you of the reason where we are permitted to do so.

If you have a complaint, contact our support team first: most issues are resolved at that level within a short time. If the matter is not resolved to your satisfaction, you may escalate it in writing to our complaints procedure, and we will respond with our final position. These terms are governed by the laws applicable to our licence in Curaçao, and disputes that we cannot resolve directly fall under the jurisdiction established under that licence. Nothing in this section limits any right you hold under Australian consumer law where it cannot be excluded.

1. Step 1: raise the issue with live chat or email [email protected].
2. Step 2: request escalation and a written response if the first answer does not resolve it.
3. Step 3: follow the further escalation details provided in our final response.
4. Account closure does not remove obligations that arose before closure, including pending wagering or verification.

When We Update These Terms

Revisions and notice

We may amend these Terms and Conditions at any time to reflect changes in law, our licence conditions, our games or our internal procedures. We publish the current version on this page with an updated effective date, and where a change materially affects your rights we will also notify you by email to your registered address or by a prominent notice on our platform before it takes effect.

Continuing to use our platform after the effective date of a change means you accept the revised terms. If you disagree with a material change, you may close your account before that date and withdraw your balance under the closure process above. Changes never apply retrospectively to completed transactions or resolved disputes.

1. The effective date at the top of this page shows the current version.
2. Material changes trigger direct notification before they take effect.
3. Continued play after the effective date constitutes acceptance of the revision.
4. You may request a copy of any previous version for your records from [email protected].

Frequently asked questions

When do these Terms and Conditions take effect for me?

The moment you complete registration, and again each time you log in or play after we publish an update. Ticking the box at sign-up is an explicit acceptance, but simply using the platform also binds you to the current version.

Can I hold two accounts at Rollero Casino, for example one for bonuses and one for regular play?

No. Our terms allow one account per person, household, IP address and payment account. Duplicate accounts are treated as multi-accounting under our prohibited conduct rules, and we may close all linked accounts and void related winnings.

Do I need to verify my identity before I can deposit?

You can deposit and play first, but we must complete KYC verification, including government ID, proof of address and payment method checks, before we release your first withdrawal. We process documents within 24 to 48 hours.

What happens to my bonus if I breach the bonus rules?

We may void the bonus, remove winnings connected to it and, for repeated or serious abuse, close your account. The specific conditions on each promotion page apply alongside the general rules on this page.

How do I self-exclude from the platform?

Contact our 24/7 live chat or email [email protected] and ask to self-exclude. We will close access to your account immediately, remove you from marketing lists and refuse any new registration attempts from you during the exclusion period.